Emails Sent by vtiger CRM

vtiger CRM 5.4.0

vtigercron

Service	Send Reminder
Purpose	Send an email to remind of an upcoming activity. Send Reminder check box must be marked.
From address	$HELPDESK_SUPPORT_EMAIL_ID
Template	It is a mix of hard coded and template from the notification section. The hard coded parts are translated depending on the $default_language variable. The position of those strings is fixed and would need changes to the code to modify.
Sent to	vtiger CRM Users related to the activity. Not sent to contacts nor accounts.

Service	Scheduled Report
Purpose	Generate a report and send it by email.
From address	From Email field in Outgoing Server Configuration !?!?!
Template	Hardcoded. Translatable.
Sent to	vtiger CRM Users selected when scheduling the report. Not sent to contacts nor accounts.

Service	Scheduled Import
Purpose	Send email informing on the result of a scheduled import.
From address	From Email field in Outgoing Server Configuration !?!?!
Template	Hardcoded. NOT Translatable.
Sent to	vtiger CRM User who launched the import. Not sent to contacts nor accounts.

Service	Workflow
Purpose	Multiple and varied.
From address	admin user email
Template	Template based in the workflow editor.
Sent to	Many. Depending on email workflow configuration

Service	Workflow: Send Email to user when Notifyowner is True
Purpose	Send an email on account/contact creation when the Notify Owner field is true.
From address	admin user email
Template	Template based in the workflow editor.
Sent to	User assigned to the account/contact. Not sent to account nor contact.

Service	Workflow: Send Email to users on Potential creation
Purpose	Send an email on creation of opportunity.
From address	admin user email
Template	Template based in the workflow editor.
Sent to	User assigned to the opportunity

Service	Workflow: Send Email to user when Portal User is True
Purpose	Send an email on Portal User (contact) activation to the user assigned to the Contact, this is NOT the portal access details email.
From address	admin user email
Template	Template based in the workflow editor.
Sent to	User assigned to the contact

Service	Workflow: Contact Creation or Modification
Purpose	Send email with Portal User (contact) access details to Contact.
From address	email of the user activating the portal access
Template	Template from email templates.
Sent to	Contact being activated

Service	Workflow: Ticket Created from Portal
Purpose	Email confirmation of ticket creation from customer portal.
From address	email of the contact creating ticket
Template	Hard coded. Translatable.
Sent to	Contact creating ticket and User assigned to the ticket

Service	Workflow: Ticket Updated from Portal
Purpose	Email confirmation of ticket comment/update from customer portal.
From address	email of the contact creating ticket
Template	Hard coded. Translatable.
Sent to	User assigned to the ticket

Service	Workflow: Ticket Change, not from the Portal
Purpose	Email confirmation of ticket comment/update from vtiger CRM.
From address	$HELPDESK_SUPPORT_EMAIL_ID
Template	Hard coded. Translatable.
Sent to	Contact related to the ticket and User assigned to the ticket

Service	Workflow: Events when Send Notification is True
Purpose	Send an email on creation of calendar event that has the “Send Notification” check box marked
From address	admin user email
Template	Template based in the workflow editor.
Sent to	User assigned to the event

Service	Workflow: Calendar Todos when Send Notification is True
Purpose	Send an email on creation of calendar todos that has the “Send Notification” check box marked
From address	admin user email
Template	Template based in the workflow editor.
Sent to	User assigned to the event

Service	Stock update
Purpose	Send email when product stock is below reorder level. This can be activated for Quotes, Sales Orders and Invoice. By default it is only activated for Invoice.
From address	email of the user making the change
Template	Template from Inventory Notifications.
Sent to	User assigned to the product going below reorder level

Service	Calendar Send Invitation
Purpose	Send email inviting other CRM users to an event.
From address	email of the admin user
Template	Hard coded. Translatable.
Sent to	Users invited on event

Service	Test email to admin user on outgoing server configuration
Purpose	Send email confirming correct configuration of the outgoing server.
From address	email of the admin user
Template	Hard coded.
Sent to	admin user

Service	Login details for user on creation
Purpose	Send email with login details of a user being created.
From address	email of the admin user
Template	Hard coded. Translatable.
Sent to	new user being created

Service	send_mail_for_password
Purpose	Send email with password to contact trying to recover Customer Portal lost password.
From address	email of the user assigned to the Contact
Template	Hard coded. Translatable.
Sent to	Contact trying to recover his password

intimateTaskStatus/executecron

This script launches all the notification email activated in the section Settings > Notification Schedulers

Service	various important events in the system
Purpose	Notify admin user of certain important events that happen in the system.
From address	email of the admin user
Template	based on template in Notification Schedulers
Sent to	admin user

SendSupportNotification

This script launches special notifications to the contacts that have their customer portal due to expire soon. An email is sent a month and a week before expiration.

Service	Support Due to Expire Notification
Purpose	Notify contact that their customer portal access is due to expire soon.
From address	$HELPDESK_SUPPORT_EMAIL_ID
Template	based on template in Notification Schedulers and email templates
Sent to	Contact