When using email client and using pop/pop3 protocol for retrieve email, just email in inbox folder to be downloaded. Sometimes, email tagged as spam and enter into junk folder and user could not download email. If email in junk folder is not spam, users could not download it until open and check email using webmail. If users always using email clients, perform this action to download email include in junk folder
– Open webmail via browser | go to Preferences | Mail
– Scroll to the bottom and give checklist on Include Junk folder messages section
– Scroll to the bottom and give checklist on Include Junk folder messages section
Good luck and hopefully useful 
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